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Call Management
Understand how calls are handled and routed
Call Flow Overview
Callers are greeted in your voice, can ask a question (answered from your knowledge), press 1 for appointments, 2 for hours, 0 for a person, or 3 to leave a message.
Transfer & Forwarding
Set a transfer number in Manage. When a caller asks for a person or presses 0, we ring it; if it's not answered we take a voicemail. We never loop a caller back to their own number.
Voicemail to Text
When no one's available, the receptionist records and transcribes a voicemail, texts it to your notification number, and saves every message in Manage so you can read or listen anytime.
Returning Callers
The receptionist remembers repeat callers and greets them by name once it's learned, for a more personal experience.
After-Hours Handling
Set a custom after-hours message; outside your business hours the receptionist takes a message and your team follows up next business day.